CUSTOMER PORTAL
The Shell Chemicals Customer Portal is a business-to-business website that makes it simple and secure for our customers to do business with us online 鈥� from placing and managing orders to tracking order progress, downloading reports and accessing order-related documents.
Simple and efficient online experience
Order management
Placing orders online follows a simple, three-step process while useful tools such as the Reordering functionality speed up the task of placing repeat or similar orders.
A range of tracking and reporting tools make it easy to review order history, track order status and display, filter and download order reports. Data is real-time, straight from our ERP system.
The Customer Portal鈥檚 modern, clean user interface and clear, intuitive sections mean online order and account management activities can be completed quickly and efficiently.
Account management
Account management functionality in the Customer Portal provides secure access to real-time financial information including invoice details, invoice status and history.
It allows you to quickly check on invoices raised, due or overdue, download invoice data reports or raise a query against an invoice 鈥� all within the Portal.
Safety and product information
Download general safety information as well as specific information tailored to the products you buy.
WATCH THE SHORT CUSTOMER PORTAL DEMO VIDEOS
Customer Portal 鈥� Take a quick tour
Customer Portal 鈥� Order process animated demo
Customer Portal 鈥� Account management animated demo
Support for users 鈥� Quick Start Guide
Download an interactive Quick Start Guide that guides you through the Customer Portal features and functionality and the essential order management tasks 鈥� available in a number of different languages:
Apply for access
Existing customers that would like access to the Customer Portal should contact their normal Shell Chemicals Customer Centre contact.
