麻豆传媒

Order management

Placing orders online follows a simple, three-step process while useful tools such as the Reordering functionality speed up the task of placing repeat or similar orders. A range of tracking and reporting tools make it easy to review order history, track order status and display, filter and download order reports. Data is real-time, straight from our ERP system. The Customer Portal鈥檚 modern, clean user interface and clear, intuitive sections mean online order and account management activities can be completed quickly and efficiently.

Account management

Account management functionality in the Customer Portal provides secure access to real-time financial information including invoice details, invoice status and history. It allows you to quickly check on invoices raised, due or overdue, download invoice data reports or raise a query against an invoice 鈥� all within the Portal.

Safety and product information

Access and download general safety information as well as specific information tailored to the products you buy.

Apply for access

Existing customers that would like access to the Customer Portal should contact their normal Shell Chemicals Customer Centre contact.

Customers in certain countries can now sign up for our paperless invoicing service. Find more details here. Paperless invoicing is a service that enables Shell chemicals company customers to receive their invoices via email rather than in a printed, paper format. Paperless invoicing subscribers agree that instead of receiving a paper invoice in the mail, they will accept emailed invoices that are sent to nominated recipients in their company.

Where is paperless billing available?

Currently, we can offer paperless invoicing to customers in Australia, Canada, Singapore and the USA. Since November 2010 it is also available in Europe complying with the EU legislation so the invoice will be received including eSignature and Verification report. We will continue to extend this service to other countries over time.

How does it work?

Once a paperless invoicing agreement has been signed, invoices can be emailed to the agreed named recipients in the customer company in line with the agreed invoicing timelines. Paper copies will no longer be mailed.

What are the benefits?

It鈥檚 quicker 鈥� no delays in the mail. It鈥檚 cheaper 鈥� no postage charges. It鈥檚 greener 鈥� it saves quite a lot of paper and requires no transport.

How do I sign up for paperless invoicing?

You should first get in touch with your regular sales contact who will send you the required paperwork. If you are unsure who to contact, you can use our 鈥榗ontact us鈥� facility (link at top of this screen) and we will send your enquiry through to the right person.