麻豆传媒

As a sales supervisor, my role is to manage, mentor, and lead internal teams to meet our customers鈥� requirements. I like to win, and I enjoy helping others to win -- whether that鈥檚 a new catalyst sale, beating a deadline, or overcoming a daily obstacle presented in life or work.

So, over the years Shell has undertaken an annual survey of its employees that measures levels of engagement, motivation, affiliation, and commitment to Shell. We always like to see improvement in every area of the survey, no matter where we are starting from. Of course, when our teams are engaged and motivated our customers benefit.

Encouraging Remote Work for Work-Life Balance

When I took on the sales supervisory responsibilities in 2014, I could see that we needed to eliminate unnecessary practices and achieve better work-life balances. We had too great of a burden related to administrative matters and our team could not rely on their off time as being their own.

The team and I accepted the challenge to make improvements. We simplified processes, built templates for common work, shared and implemented ideas to cover for those away on vacation, and encouraged teammates to put family life first.

After these initial improvements, we encouraged people to work from home more, especially after they鈥檇 been traveling all week. I also placed more people in home-based offices than anyone had done in the past.

The team met regularly to review improvement opportunities. We rewarded constructive criticism and reminded one another that discovering and accepting our flaws was necessary in order to improve.

We have come a long way and we are better equipped to share our engagement, motivation, and commitment with our customers.

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Preparing Strong Teams for Future Innovations

I鈥檓 motivated by the many opportunities at Shell Catalysts & Technologies to be my best and to work with others who want to be their best too. Supporting both internal teams and external stakeholders are foundational to address the challenges in the industry.

A current challenge we鈥檝e been faced with is how many of our customers order products for delivery during periods when customer demand outstrips our supply capability. From my experience gathering and analyzing future sales data, I鈥檓 able to quickly provide accurate data and guidance that the team has confidence in.

In regards to future industry developments, I think virtual reality is a technology that will impact refinery customers all over the world. VR will especially impact the areas where it鈥檚 difficult to get manpower resources to quickly.

Most of our customers value having us on-site when they have problems or when they are loading catalysts. When the customer is a plane ride away, however, we can鈥檛 always be there as quickly as they need us. The recent challenges caused by COVID-19 makes this even more obvious.

I鈥檝e seen VR prototypes that will enable our subject matter experts to connect with customers as quickly as making a phone call. These VR prototypes will allow us to immerse ourselves in the problem immediately. I see VR as enabling us to experience the customers鈥� problems remotely so we can resolve their issues in real time.

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Retirement and Reflecting on Fun

After 33 years at Shell, I鈥檓 preparing to retire. I鈥檝e been reflecting on how this was not the industry I expected to work in when I first chose a profession. Rather, it was where I found myself years ago when I realized my career in the coal mining industry may be a short one.

I chose to work for Shell because I believe the company truly values its employees and takes action to show it. I鈥檝e tried to do my work well and exceed everyone鈥檚 expectations. I hope to retire and look back with those I鈥檝e worked with and say, 鈥淲e did well, and we had fun doing it!鈥�

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