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Data exchange underpins all the work that we do at Shell Catalysts & Technologies (SC&T) - and that data is growing exponentially. For Tracey Kelly, Business Analyst, her focus is on enterprise information management (IM), which is the development of systems, processes and behaviors that ensures information is secure and easily accessible to those who need it.

Based in The Hague, Netherlands, Tracey works to ensure that our data management practices are at the highest level and comply with internal and external regulations. Data protection is at the forefront of everything we do.

For this series on 鈥淗ow I Make Every Molecule Matter鈥�, Tracey discusses:

• how her background in developing education policy at Shell supports her work in information management;
• why systems thinking is integral to her day-to-day work and
• why successful enterprise information management relies on helping people shape their behaviours and mindsets.

Teachers must understand what information students need to learn, how each student learns and how to best package information. There are parallels in enterprise information management: what information must be retained, how best to retain it and how to make it accessible to those people who need it.

In addition to the actual structure of enterprise information management, there is the learning process: employees must understand their roles as users or suppliers of information within the framework and how to act accordingly.

Information management is a growing and complex field that impacts everyone within the company along with customers and suppliers. Effective information management requires strong structures, simple processes for the users and organisational discipline. With the growth of cybercrime and the increase in regulatory requirements regarding data storage, it is important to de-complexify the process and to make it easy to use. Teachers know that learning is not necessarily a linear process, and that people will sit at different points on the learning spectrum. This knowledge informs how I work with enterprise information management processes and how to engage with users.

Teachers need to be adept at developing diplomatic and communication skills with various stakeholders including the students, parents, the wider school and the community. The focal point in education is the child.

In my previous role as Shell鈥檚 education advisor, I worked to balance the business鈥� need for employee mobility with the employees鈥� needs around their children鈥檚 education.

Listening to and balancing stakeholder needs in order to create a winning solution for all parties is a skill that I bring to information management, which also has many stakeholders with different needs.

A large portion of my role is change management. I evaluate how initiatives will impact different stakeholders in different environments, how these changes are landing and where to put remediation efforts. I do this while working within the highest standards set out by Shell Legal and Compliance. It鈥檚 important that our approach addresses all phases of the information lifecycle in a way that is relevant to the different working environments at SC&T. Thankfully, Shell users have a strong 鈥渓earner mindset鈥� and are always ready to reflect on and adapt to new ways of working.

There is so much data around. We鈥檙e all handling and exchanging data. We need to store that data somewhere. And all of that information, all of that content needs to be protected due to commercial sensitivity or legal reasons. The amount of data itself could also become a legal liability to companies. There may be a time when specific data no longer serves a purpose within the organisation. Then it needs to be deleted. Determining when and how data should be deleted is an important part of information management.

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One approach I have incorporated into my everyday work is based on systems thinking. Systems thinking is a holistic approach to analysis that focuses on how a system鈥檚 parts are interrelated and how the system works overtime within larger systems.¹

I was involved in the initial research phase of the NXplorers programme, which is Shell鈥檚 flagship STEM (science, technology, engineering, math) programme.² This programme provides tools to explore things that are interrelated by having students take a holistic view and see where there are interdependencies.

When things are complicated, we tend to look at things in parts and forget the big picture. Our big picture at SC&T is to put the customer at the heart of everything we do, but we do that through a variety of ways. This means that our systems and tools are set up to support our teams so they can provide the differentiated value SC&T has to offer while also maintaining a focus on the customer.

Systems thinking has become fundamental to how I approach learning now. If we look at SC&T and what the teams are working towards 鈥� they鈥檙e looking at the broader picture. But they also have to tackle separate pieces towards that larger goal. They have to tackle changing decarbonisation mandates and evolving technologies while continuing to build relationships with customers.

Our work at SC&T is about keeping that holistic view in mind while really focusing on and drilling down on the parts. When a project or larger initiative all comes together, we can see the relationship between our efforts. They may seem separate at the time we are working on the components but then the combined result forms something greater.

I鈥檓 looking forward to SC&T鈥檚 decarbonisation strategy coming into fruition. It鈥檚 so critical to our society and to the kids who are in school right now: they鈥檙e the people who are going to be the beneficiaries of decarbonisation efforts.

There are many interesting challenges in the information management space: the volume of information in legacy systems (鈥渄ark data鈥�), data ownership, bedding in our policies on the retention and disposal of data, handling complex regulatory requirements such as GDPR (General Data Protection Regulation) and new technologies to support information management.

In everything I do, I seek to address the pain points within a process and solve them to better serve the business鈥� needs.

¹ _{Ben Lutkevich, 鈥淪ystems Thinking,鈥� TechTarget, August 2020, .}

² _{Shell Nxplorers, accessed 21 October 2021, .}